Cyber Security Training: Empowering Employees Against Digital Threats
Institute of Hospitality, IIRSM & CPD Approved
45 mins
35 + VAT per candidate
Tier 2 – Specialised Health & Safety Training
Workplace conflict is more than just an interpersonal issue; it has tangible and intangible costs, including around £33 Billion each year as estimated by the Confederation of British Industry. Understanding and effectively managing conflict is crucial for leaders, impacting everything from team loyalty and morale to the bottom line.
Key Elements of the Course
Our comprehensive Conflict Resolution course includes:
- Understanding Workplace Conflict: Defining what constitutes conflict and exploring its common causes and effects on the workforce.
- Stages of Conflict Development: Examining how conflicts build up and the key stages involved.
- Conflict Resolution Techniques: Detailed modules on various strategies to resolve conflicts, applicable at any stage of escalation.
- Positive Outcomes of Conflict Management: Exploring how effectively managed conflicts can lead to beneficial results, such as improved trust, creative solutions, and an inclusive work environment.
Course Structure
| Module Number | Module Name | Pask Mark |
| 1 | The Causes and Symptoms of Conflict at Work | 70% |
| 2 | Resolving Conflict | 70% |
| 3 | The Five Conflict Modes | 70% |
| 4 | Using the Modes | 70% |
| 5 | Assertiveness | 70% |
| 6 | Making Positive Outcomes | 70% |