What Our Values Mean to Us
Our core values aren’t just something we mention from time to time. They shape how we work every day and keep us focused on what really matters. By following these values, we build trust, recognise what we’re doing well and find new ways to grow together.
1. Commitment
We’re fully dedicated to our vision, mission, culture and success. We stand behind our team and our clients, and we always highlight the strengths and capabilities of our business. For example, when managing a complex environmental assessment, we stay fully committed from start to finish. We keep communication clear, tackle issues as they arise and do whatever it takes to help our client achieve a successful outcome.
2. Ownership
We take responsibility for our actions and are accountable for our results. We show pride, competence and confidence in our work. We focus on solutions rather than complaints. When a project deadline is approaching, we don’t wait to be asked to step up. We take the initiative to solve problems, keep clients informed and make sure we deliver work we can all be proud of.
3. Integrity
We act with honesty and integrity, make commitments we intend to keep and deliver what we promise. If we aren’t able to meet an expectation, we communicate early and offer solutions. If a project hits an unexpected delay, we are transparent with clients straight away and work together to find the best way forward.
4. Success
We take a positive and constructive approach to our work. We focus our energy and attention on achieving successful outcomes in everything we do. We use our initiative and involve colleagues to share ideas and experiences, knowing this sets our business apart. When developing a new way forward for a client, we bring the team together to explore different perspectives and make sure we exceed expectations.
5. Relationships
We are team players who ask for help when we need it. We support and appreciate each other and enjoy building positive relationships with colleagues, clients and suppliers. Working together makes us stronger and helps us achieve more. When collaborating on a project, we share knowledge openly and look out for each other to make sure everyone succeeds.
6. Communication
We are friendly and professional in everything we say and write, always addressing people by name. We speak positively about our team, our clients and Wiser, whether we’re in public or in private. If a client has a question, we reply promptly and clearly, making sure they feel respected and valued at every step.
7. Consistency
We act consistently so that our clients and suppliers feel comfortable and confident working with us. We value systems that help us stay reliable and disciplined in our work, which means our results, growth and success remain steady over time. When using our project management tools, we follow the same process every time so nothing falls through the cracks.
8. Improvement
We learn quickly from our mistakes and don’t repeat them. We look for different ways to succeed and support each other by sharing knowledge and experience. We find ways to do more with less and stay committed to continuous improvement and innovation. After finishing a project, we reflect as a team on what worked well and what we could do better next time.
9. Balance
We take a balanced approach to life, remembering that our social, physical, family and spiritual wellbeing are just as important as our financial and intellectual wellbeing. We encourage flexible working when possible, so everyone has time for their families, hobbies and personal growth.
10. Fun
We know we spend a lot of our lives at work, so we make it as positive and enjoyable as possible. We bring energy and humour to what we do and help create a place where everyone feels motivated and engaged. Whether it’s celebrating a big win or sharing a laugh over coffee, we make time to connect and enjoy working together.